Worldpay Disputes dashboard

Enterprise SaaS • Fintech

Worldpay Disputes

A 12-week MVP sprint transformed fragmented chargeback tools into a single disputes platform that helps enterprise merchants prioritize, manage, and resolve cases more efficiently.

Role

Design Director and Product Designer

Team

Researcher, 2 Designers, Account Lead

Client

Worldpay Product Team

Research Findings

Merchants were juggling multiple systems to track disputes, monitor deadlines, and gather supporting evidence. The result was lost context, missed opportunities, and limited visibility into case status.

Research findings — user insight cards and chargeback process flow

Concept Development

A key insight helped shape the product strategy: winning more disputes isn't about working every case.

It's about quickly identifying which cases are worth pursuing and acting on them at scale. Early navigation concepts and wireframes brought the vision to life.

Navigation concept and site map
Splitscreen concept and information architecture wireframes
Custom filter concept

Design

The platform was designed around action and prioritization.

Unified case views, bulk workflows, and automation tools helped teams move faster, reduce repetitive work, and stay on top of deadlines.

Dispute detail view with Defend action panel
Dispute progress timeline
Case preview panel

We leveraged Worldpay's design system to maintain continuity across the product suite, extending it in collaboration with their UX team where needed.

Bulk action workflow — accept multiple disputes
Self-serve document upload flow
Disputes trends chart

Launch

Worldpay launched an MVP in late 2025.

Below is a video they made to mark the occasion.

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